Introduction

Kalokea ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website kalokea.com or make a purchase.

Information We Collect

Personal Information: Name, email address, phone number, shipping address, and payment details (processed securely by Razorpay — we never store card data).

Usage Data: Pages visited, products viewed, device type, and browser information collected via cookies and analytics.

How We Use Your Information

We use your information to process and fulfil orders, send order confirmations and tracking updates, provide customer support, improve our website and offerings, and send marketing emails (only if you opt in).

Data Sharing

We do not sell your personal data. We share it only with trusted service providers who help us operate our business: Razorpay (payments), ShipRocket (logistics), Brevo (email), and Supabase (database) — all under strict data protection agreements.

Cookies

We use essential cookies for site functionality and optional analytics cookies to understand usage patterns. You can manage cookie preferences in your browser settings.

Data Retention

We retain your personal data for as long as your account is active or as needed to provide services, comply with legal obligations, and resolve disputes.

Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, email [email protected].

Security

We implement industry-standard security measures including SSL encryption, secure payment processing via Razorpay, and limited staff access to personal data.

Contact

For privacy-related queries, email [email protected] — Mon to Sat, 10 AM to 6 PM IST.