Refund & Return Policy
Last updated: June 2025
Overview
We want you to love what you ordered. If something is not right, we accept returns and exchanges within 7 days of delivery on eligible items.
Eligibility
To be eligible, your item must be: unworn and unwashed with original tags attached, returned within 7 days of delivery, and in its original packaging.
Items not eligible for return: sale items, intimate wear, accessories, and final-sale items.
How to Initiate a Return
Log in to your account, go to My Orders, select the order, and click Request Return. Our team reviews requests within 24-48 hours and sends a return shipping label.
Guest orders: email [email protected] with your order number and reason.
Refund Process
Online payments (Razorpay): Refunded to the original payment method within 5-7 business days after approval.
Cash on Delivery: Refunded as store credit or via bank transfer (NEFT/UPI) within 5-7 business days.
Exchange Policy
Free size exchanges (subject to stock). Select "Exchange" during the return request. The replacement ships once we receive the original.
Damaged or Wrong Items
Email [email protected] with your order number and a photo within 48 hours of delivery. We will arrange a free pickup and send a replacement or full refund.
Return Shipping
We provide a prepaid return label via ShipRocket. If the return is due to change of mind, a flat return shipping fee of Rs. 99 will be deducted from your refund.
Contact Us
Email [email protected] — Mon to Sat, 10 AM to 6 PM IST.