Shipping & Returns

Kalokea ships across India to over 19,000+ pin codes. We partner with trusted logistics providers to ensure your order reaches you safely and on time.

All orders include a GST-compliant invoice. Once your order ships, you will receive a tracking link via SMS and/or email so you can follow your parcel every step of the way.

Delivery times are counted in business days (Monday–Saturday, excluding public holidays). Orders placed before 2 PM IST on a business day are typically dispatched the same day; orders placed after 2 PM or on Sundays and public holidays are dispatched the next business day.

Once your order is dispatched, you will receive a tracking number. You can use this number on the courier partner's website or app to check real-time delivery status. If your tracking shows no update for more than 3 consecutive business days after dispatch, please contact our support team and we will investigate immediately.

Cash on Delivery is available across all serviceable pin codes in India. With COD, you pay in cash (or via a QR code/UPI to the delivery executive) when your order arrives at your door — no prepayment required.

• COD is available on orders up to ₹5,000.
• A ₹40 COD handling fee applies to all Cash on Delivery orders.
• Please keep exact change ready at the time of delivery to ensure a smooth handover.
• For COD orders, please ensure someone is available at the delivery address to receive the parcel. If delivery is missed twice, the order may be returned.
• If you wish to switch from COD to prepaid payment, contact us within 1 hour of placing your order.

We offer a 7-day hassle-free return window from the date of delivery. If you are not completely satisfied with your purchase, you can request a return within 7 days — no questions asked.

Eligibility for returns

To be eligible for a return, your item must meet all of the following conditions:

• Item must be returned within 7 days of the delivery date.
• Item must be unused, unworn, and unwashed.
• All original tags must be intact and attached.
• Item must be in its original packaging (bag or box).
• Item must not be a product marked "Final Sale" or "Non-returnable" on the product page.

Items not eligible for return

• Items purchased during final-clearance or non-returnable sales
• Innerwear, swimwear, and intimate apparel (for hygiene reasons)
• Accessories that show signs of use or have missing packaging
• Items that have been altered, washed, or damaged after delivery

How to initiate a return

1. 1Log in to your Kalokea account and go to My Orders.
2. 2Select the order and the specific item you wish to return.
3. 3Choose the reason for return and submit the request.
4. 4Our team will review your request and confirm within 24–48 hours.
5. 5Once approved, pack the item securely in its original packaging.
6. 6Our courier partner will arrange a pickup from your address (typically within 2–3 business days of approval).
7. 7Once we receive and inspect the item, your refund or exchange will be processed.

Want a different size or colour? We're happy to help with an exchange, subject to stock availability. Exchanges follow the same 7-day window and eligibility conditions as returns.

How exchanges work

1. 1Initiate a return request via My Orders and select "Exchange" as the reason.
2. 2Specify the size or colour you would like instead.
3. 3Our team will confirm availability of your requested variant.
4. 4If available, the exchange is approved and a reverse pickup is scheduled.
5. 5Once we receive your original item, the replacement is dispatched within 1–2 business days.
6. 6If the requested variant is out of stock, we will offer a refund instead.

Exchanges are a one-time option per item. If after exchange you still wish to return the item, a standard refund will be issued (not a second exchange).

Once we receive and inspect your returned item, your refund is processed within 5–7 business days. Refunds are issued to the original payment method used at the time of purchase.

The refund timeline above starts from the date we approve and process the refund at our end. Once released, your bank or payment provider may take additional time to credit the amount to your account — this is outside Kalokea's control.

You will receive an email confirmation once your refund has been initiated. If you haven't received your refund within the stated timeline, please check with your bank first, then contact our support team with your order ID and we will follow up.

We take quality very seriously. However, if you receive an item that is damaged, defective, or different from what you ordered, please reach out to us within 48 hours of delivery and we will make it right immediately.

What to do

1. 1Take clear photographs of the item showing the damage or defect, and a photo of the packaging if it arrived damaged.
2. 2Email us at [email protected] or use the Contact page — include your order ID and the photographs.
3. 3Our team will respond within 24 hours with a resolution.
4. 4We will arrange a free reverse pickup and either dispatch a replacement or issue a full refund — whichever you prefer.

For wrong items (we sent you something different from what you ordered), the same process applies. You will not be charged any shipping fee for returning the wrong item.